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TIPS & Frequently asked questions


Here are some helpful tips and answers to frequently asked questions
that may be a benefit in making your business work for you.

1. Finding The Right Fit For You And Your Project
2. Five Step Plan For Your Marketing Strategy
3. Search Engine Optimization Essential

4.What To Consider When Building A Website


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Finding the right fit for you and your project
by Derald Schultz

The Graphic Designer

The core of any creative work is the designer. Each one comes with a varying degree of talent and experience, whether they're independent or part of a firm. Many independents or “freelancers”, as some call them, have years of experience.

Good design doesn't cost money...it makes money...far more than the initial design investment, through increased revenue and exposure to potential customers.

When you are looking for design services remember that you don't have to know exactly what you need; that's what a design professional is for. They will offer specific solutions according to your needs. If price is a concern, be upfront about it and ask for a range of two or three estimates. Be aware that the lower figures mean that less time will be devoted to research and concept development; it doesn't mean that the designer is reducing their hourly rate. Less time translates into a less creative and unique piece.

If you're happy with the solutions they've provided other clients, comfortable with the way they present themselves, and think you'd enjoy working with them...hire them. Clients who understand the value of good design realize that a talented designer has the ability to influence their existing and potential market; create a positive perception of their business, and ultimately increase their revenue.

*excerpt taken from article written by author/editor Derald Schultz of Creative Latitude.


FIVE Step Plan for Your Marketing Strategy

  1. Pricing. Is your product a luxury item, somewhere in the middle, or cheap, cheap, cheap.
  2. Quality. Total quality is a much used and abused phrase. But is your product well produced? What controls are in place to assure consistency? Do you back your quality claim with customer-friendly guarantees, warranties, and return policies?
  3. Service. Do you offer the added value of customer service and support? Is your product customized and personalized?
  4. Distribution. How do customers obtain your product? The channel or distribution is part of positioning.
  5. Packaging. Packaging makes a strong statement. Make sure it's delivering the message you intend.

*excerpted from www.tenonline.org/


Search engine optimization essentials

The search engine optimization (SEO) process consists of designing, writing, and coding web pages to increase the likelihood that they will appear at the top of search engine results for targeted keyword phrases. Many so-called SEO experts claim to have reversed engineered search engine algorithms and use strategically created "doorway pages" and cloaking technology to maintain long-term search positions. Despite all of these claims, the basics of a successful search engine campaign have not changed in all the years we have provided these services.

To get the best overall, long-term search engine positions, three components must be present on a web page:

Text component  |  Link component Popularity component

All of the major search engines (AltaVista, FAST Search, Google, Lycos, MSN Search and other Inktomi-based engines) use these components as a part of their search engine algorithms. Sites that have (a) all of the components on their web pages, and (b) have optimal levels of all the components perform well in the search engines overall.

Text component

Since the search engines build lists of words and phrases on URLs, then it naturally follows that in order to do well on the search engines, you must place these words on your web pages in the strategic HTML tags.

The most important part of the text component of a search engine algorithm is keyword selection. In order for your target audience to find your site on the search engines, your pages must contain keyword phrases that match the phrases your target audience is typing into search queries.

Once you have determined the best keyword phrases to use on your web pages, you will need to place them within your HTML tags. Search engines do not place emphasis on the same HTML tags. For example, Inktomi reads meta tags; Google ignores meta tags. Thus, in order to do well on all of the search engines, it is best to place keywords in all of the HTML tags possible, without keyword stuffing. So no matter what the search engine algorithm is, you know that your keywords are contained in your documents.

Link component

The strategy of placing keyword-rich text in your web pages is useless if the search engine spiders have no way of finding that text. The way your pages are linked to each other, and the way your web site is linked to other web sites, does impact your search engine positions.

Even though search engine spiders are powerful data-gathering programs, HTML coding or scripting can prevent a spider from effectively crawling your pages. Examples of site navigation schemes that can be problematic are:

*Poor HTML coding on all navigation schemes: Browsers (Netscape and Explorer) can display web pages with sloppy HTML coding; search engine spiders are not as forgiving as browsers are.

*JavaScript: All of the major search engines cannot follow links embedded inside of JavaScript, including but not limited to mouseovers, arrays, and drop-down menus. Note: Even though reputable designer resources claim search-engine friendly scripts exist, many of them are untested and unproven.

*Dynamic or database-driven web pages: Pages that are generated via scripts, databases, and/or have a ?, &, $, =, +, or % in the URL can present spider "traps."

*Flash: Currently, none of the search engines can follow the links embedded in Flash documents.

Therefore, to ensure that the spiders have the means to record the data on your web pages, we recommend having two forms of navigation on a web page: one that pleases your end users, and one that the search engine spiders can follow.

Popularity component

The popularity component of a search engine algorithm consists of multiple sub-components:

* Link popularity
* Click-through popularity
* Web page popularity

Attaining an optimal popularity component is not simply obtaining as many links as possible to a web site. The quality of the sites linking to your site holds more "weight" than the quantity of sites linking to your site. Since Yahoo is the most frequently visited site on the web, a link from Yahoo to your web site carries far more "weight" than a link from a smaller, less visited site. Other outstanding sites that can help generate excellent popularity are LookSmart, the Open Directory, and About.com. Non-competitive, industry-specific sites (such as javascript.com) are also excellent link development resources.

Obtaining links from other sites is not enough to maintain optimal popularity. The major search engines and directories are measuring how often end users are clicking on the links to your site and how long they are staying on your site (i.e., reading your web pages). They are also measuring how often end users return to your site. All of these measurements constitute a site's click-through popularity.

The search engines and directories measure both link popularity (quality and quantity of links) and click-through popularity to determine the overall popularity component of a web site.

*excerpted from www.grantasticdesigns.com


WHAT TO CONSIDER WHEN BUILDING A WEBSITE
Four Questions that Help Define Your Online Goals

It seems everyone has a Web site these days, including your competitors. To grow your small business, you’ve decided to establish an online presence and need additional information before you proceed. Ask yourself the following four fundamental questions. The answers will establish the groundwork for a successful online business.

1. Why do you want a Web site?
2. What do you want your Web site to do?
3. Who are your customers?
4. How much time and money are you willing to spend to develop and keep your Web site current?

Why Do You Want A Web Site?

You can establish a professional, trusted image by having a Web site. An online presence can perform many functions to help support your business, and all of them should incorporate the following three top-level goals:

Enhanced Customer Service. The Web offers unprecedented ways to improve service to your customers. You can give buyers the ability to check the status of their orders or accounts, and to handle transactions electronically anytime. Customer loyalty can be enhanced through interactive discussions and surveys designed to assess public reactions and gather honest feedback about products and services. FAQs and e-mail can reduce the volume, and therefore the expense, of toll-free calls. If you sell products online, you can use e-mail to confirm orders.

Reduced Sales and Marketing Costs. Online operating manuals and troubleshooting guides can reduce telephone time and streamline operating efficiency. You can provide information on special offers without incurring the cost of brochures, direct mail, long-distance charges, travel or other business expenses. You can stretch your marketing dollars by including your Web address on print materials targeting potential customers. If your site is designed to process orders, you can make sales around-the-clock, seven days a week, regardless of staffing levels and without the extra costs of toll-free telephone lines, regional sales offices or distribution centers.

Opening New Markets. A Web site allows you to explore new ways to sell your products. Wholesalers can open a retail channel (provided their own retailers don’t object), and local businesses can tap into national and international markets that were previously out of reach.

What Do You Want Your Web Site To Do?

The more successful Web designs put the needs of the customer first. Target your Web site towards one or more of the following functions:

Online Sales. If your primary business is selling products, focus on creating an online store where customers can easily find what they’re looking for and purchase it with little difficulty.

Marketing. If your primary business is delivering an off-line product or service, you will still want an online brochure that delivers practical information about your service, projects a positive image, and builds trust and customer loyalty.

Online Service. If you deliver an online service, you must build an infrastructure for the delivery of that service. You’ll need to determine what to feature in your product catalog and how to handle online payments and orders.

Information Delivery. If your primary business is publishing information, determine how to charge for your content. You can charge through subscriptions or on a per-use basis. Or you can deliver the product by e-mail once the transaction is complete, or give buyers access to a special Web site upon payment.

Customer Support. Whether you’re selling directly from a Web site or from a storefront (typically called “brick-and-mortar” site), providing new product information and a way to track orders keeps customers coming back.

Who Are Your Customers?

Before you establish your Web presence, it’s important to know who your customers are. Identifying your audience will determine what information to include on your site and how to organize it. Study your market. Determine your target audience’s wants and needs by visiting your direct competitors’ sites, as well as those of companies selling related products. Decide how you’ll make your site stand out in your customers’ minds.

How Much Are You Willing To Spend To Develop And Keep Your Web Site?

Determine how much time and money to spend on your Web site. Set a budget for development, building and maintenance. Ask yourself questions such as the following:

1. Are you going to create your Web site or hire a team of professionals to develop and maintain it for you?
2. Will you need to invest in new computers and special programs to handle HTML coding, graphics and database functions?
3. Are you planning on setting up your own Web server, or will you be using the hosting services of an Internet Service Provider (ISP)?
4. Have you considered hiring a contractor or using a turnkey solution to maintain and upgrade your site?

*excerpted from a small business article on www.microsoft.com

 

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